1. Introduction

Welcome to Josh Tiling ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact and quotation forms.

By using our Site and providing us with your data, you agree to the terms of this Privacy Policy.

2. The Data We Collect

We only collect data that you voluntarily provide to us through our:

• Contact Us form
• Quotation Request form

The personal data we collect may include:

• Identity Data: Your first name, last name.
• Contact Data: Your email address, phone number, physical address.
• Project Data: Any details about your project that you choose to share with us in the message field of our forms to provide you with a quotation.

We do not automatically collect any other personal data through cookies or other tracking technologies without your consent.

3. How We Use Your Data

We use the information we collect via our forms solely for the following purposes:

• To Respond to Your Inquiry: To contact you and answer the questions.
• To Provide a Quotation: To prepare and send you a proposed quote for our services based on the project details you provide.
• To Communicate with You: To follow up on your inquiry or quotation.

4. Our Legal Basis for Processing Your Data

Our legal basis for collecting and using your personal data is:

• Your Consent: By submitting your information through our forms, you are giving us clear consent to process your personal data specifically for the purposes of responding to your request.
• Legitimate Interest: It is in our legitimate business interest to use your data to communicate with you and provide the services you have requested.

5. How We Share and Disclose Your Data

We value your privacy. We do not sell, trade, or rent your personal identification information to others.

We may share your data with third-party service providers only in the following limited circumstances:

• Email Service Providers: We use a third-party provider (e.g., Gmail, Outlook, a CRM system) to manage and send emails. These providers have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Obligation: We may disclose your information where required to do so by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

6. Data Retention

We will retain the personal data you provide through our forms only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Typically, we will:

• Keep inquiry data for 12-24 months to maintain a history of our communications.
• You may request that we delete your data at any time (see "Your Rights" below).

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location, you have rights under data protection laws. These may include the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete data we hold about you.
• Request erasure of your personal data ("right to be forgotten").
• Object to processing of your personal data.
• Request the transfer of your data to another service.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date.

10. Contact Us

If you have any questions about these Terms of Use, please contact us at:

• Email: info@joshtiling.com
• Phone: +679 9717631
• Address: Nadali, Nausori, Fiji Island